Frequently Asked Questions

We are in network with Aetna and Blue Cross Blue Shield. We don’t accept United Empire, Cigna, or Medicaid.

We may be out-of-network depending on your plan, but don’t worry — our in-house insurance billing department can verify your benefits and submit claims directly.

If your policy allows out of network services, we will submit claims directly to your insurance company and discuss your financial responsibility with you. If your policy does not cover our services, you will be provided with a self-pay option. An itemized receipt complete with service and diagnostic codes will be provided upon request.

Families are liable for the financial responsibilities as determined by their insurance company. This includes co-pays, co-insurances, and deductible amounts. If you have any questions about working with us, don’t hesitate to reach out!

Following your initial inquiry, our office staff will collect your insurance information, your availability, as well as address your initial concerns.

Our insurance coordinator will reach out to your insurance company to verify your coverage for the services.

Then, our patient care coordinator will reach out to you to review your coverage and schedule your appointment. She will also answer any questions you may have about our practice.

All forms and policies will be emailed to you and must be completed prior to your appointment.

Our therapy sessions are 30 minutes long and are on a recurring schedule.

The Fairfield, NJ location is open Monday through Friday, 9am - 6pm EST. Our Andover, NJ location is open Monday through Thursday, 9am - 6pm EST.

For evaluations, only one parent or guardian is permitted in the session at a time.

During treatment sessions, we kindly request that parents wait in the designated waiting area. Our suite features an open floorplan that enables children to engage in therapy across various areas. Your child may transition between different stations based on their individual goals, as we aim to nurture independence and occasionally promote collaborative play with other children.

Evaluations take about 45 minutes to complete, and can be split into two sessions if need be. Once we’ve evaluated your child, you’ll receive a report within 2-4 weeks.

When you arrive for your child’s evaluation or therapy session, you’ll check in at our reception desk. You’ll be asked to pay your co-pay via cash, check, or credit card before the appointment begins. The amount due will vary depending on your insurance plan.